• Affiliate Services offered by PlayTrade.Win and affiliates;
• Storage Services offered by PlayTrade.Win and affiliates;
• Digital Asset/Currency Services offered by PlayTrade.Win and affiliates.

• Financial Information Transaction history, trading data, Payment card numbers, bank account information.
• Identification Information Full name, Date of Birth, age, nationality, gender, signature, phone number, home address, email, utility bills, Passport Number, Driver’s license details, national identity card details, photograph identification cards and taxation ID numbers.
• Employment Information Job Title, Office Location, description of role.
• Personal Usage Information Operating system being used, browser being used, IP address, Geo Location details, survey responses security questions, information provided to our customer care team, public social network posts, data collected via cookies.

• To Create a Better Experience for Our Users

  The collection of data will allow us update and create new services that will better meet our User’s needs. At PlayTrade.Win, we endeavour to create a more personalised experience for our users. For example, your financial information may be used to allow users to generate and view financial statements.

• To Protect Our Users

  The collection of transaction information will allow us to identify any suspicious activity that may lead to fraud or loss of funds. This may include enhancing security, combating spam and malware devices and identifying and combating botting programs. As the crypto space is ever changing, we need to combat new risks affiliated with that. Devoid of your personal information, it will be difficult for us to ensure the security of our service.

• To Comply with Regulatory Requirements

  The services offered by PlayTrade.Win are subject to international regulations which require us to collect your personal information. Information collected will be used to maintain compliance with International Know Your Customer, Anti Money Laundering and Counter Terrorist Financing Regulations as well as any other regulations that are legislated in the future. Some of the information that is required to be collected, pursuant to these regulations include Personal identification information, Personal Usage Information, Financial Information and employment information.

• To Enforce our Terms in Our User Agreement

  It is important for PlayTrade.Win to regulate its services and its customers relating to the prevention and mitigation any potentially prohibited activities, enforcing our agreements with third parties, and violations of our user agreement. For these purposes, it is essential for PlayTrade.Win to collect user data.

  If PlayTrade.Win is unable to process User information for these reasons, the consequence is the termination of your account as we cannot perform our services in accordance to our terms.

• Maintain your Registration as a User

  This will allow you to safely and securely access your account whenever and wherever you are.

• Ensure Quality Control

  We store user information for quality control and staff training, to ensure we provide users with accurate information.

• Marketing Activities

  We may send you marketing or promotional offers to inform you of PlayTrade.Win or affiliates’ events, to deliver targeted marketing; and to provide you with promotional offers based on your communication preferences. We use information relating to your usage of PlayTrade.Win and contact information to provide a better marketing experience.

• Affiliated Services
• Third party identity verification and monitoring services
• Professional Advisors
• Regulatory Bodies that require KYC or AML information

• We share your information with third party identity verification services to prevent fraud. PlayTrade.Win shares this information to confirm your identity with relevant public records to prevent fraud. These third-party services will store your information; however, they will only use this information for purposes of identity verification.
• PlayTrade.Win may share your information with affiliated service providers. These affiliated services providers may include, debt collection service agents, marketing firms and technology services. All affiliated service providers are contracted to solely use this information for purposes that affiliate with PlayTrade.Win.
• We will share your information with financial institutions which PlayTrade.Win has partnered with to process payments.
• We may share your information with companies or entities that we purchase or merge with. The new company or entity will uphold this Privacy Policy.
• We may share your information with law enforcement officials or other entities when required to do so under applicable law.
• We may share your information with law enforcement, officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement or any other applicable policies.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Privacy Policy.

PlayTrade.Win has prepared itself for the General Data Protection Regulations by providing information as to when PlayTrade.Win data is deleted, have provided a transparent overview of PlayTrade.Win’s use of the personal information it has collected, detailed how you can exercise your privacy rights.

European Union Residents have the following rights:

• You will have the right to withdraw your consent to process your personal information.
• You have a right to request PlayTrade.Win provide you with a copy of your personal information held by us. This information will be provided without undue delay subject to some fee associated with gathering of the information (as permitted by law), unless such provision adversely affects the rights and freedoms of others.
• You have the right to request PlayTrade.Win update any of your personal information that you believe incorrect or inaccurate.
• Right to Erasure

  You have the right to request erasure of your personal information that:

  • is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
  • was collected in relation to processing that you previously consented, but later withdraw such consent; or
  • was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing.
• Right to Data Portability

  If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine- readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.

  A “controller” Is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your personal information.

• Right to Restriction of or Processing

  You have the right to restrict or object to us processing your personal information where one of the following applies:

  • You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.
  • The processing is unlawful, and you oppose the erasure of your personal information and request the restriction of its use instead.
  • We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defence of legal claims.
  • You have objected to processing, pending the verification.
• Restricted Personal Information shall only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
• Notification of Erasure, Rectification and Restriction
  PlayTrade.Win will communicate any rectification or erasure of your personal information or restriction of processing to each recipient to whom your personal information has been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information.
• Right to Object to Processing
  Where the processing of your personal information is based on consent, contract or legitimate interests you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defence of legal claims, or for any other exceptions permitted by applicable law.
• Automated individual decision-making and profiling
  You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, save for the exceptions applicable under relevant data protection laws.

If you believe PlayTrade.Win has infringed your rights, we kindly request that you contact prior to lodging a complaint with the relevant authorities so that we may attempt to resolve the dispute. Please contact us at support@playtrade.win.